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Whether you're curious about typography education or need specific guidance for your project, we're here to help. Most queries get answered within 24 hours during the week.
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Becket Sport Centre
Shepherds Ln
Dartford DA1 2NL
United Kingdom
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Response Times
Monday - Friday: Within 24 hours
Weekends: 48-72 hours
Complex Queries: Up to 3 business days
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Quick Fixes for Common Questions
Before reaching out, see if these solutions address what you're looking for. We've documented the most frequent challenges students and visitors face.
Programme Start Date Confusion
People often ask when courses begin, but our autumn 2025 intake details aren't visible enough on the main pages. This creates uncertainty about application deadlines.
Here's What You Need to Know:
- Our next comprehensive programme starts September 2025
- Applications open in early June 2025
- Check the Learning Program page for detailed schedules
- Subscribe to our mailing list for application reminders
Technical Access Problems
Students sometimes struggle with accessing resources or viewing certain typographic examples. Browser compatibility and cache issues are usually the culprits.
Try These Steps in Order:
- Clear your browser cache and cookies completely
- Switch to Chrome or Firefox if you're using Safari or Edge
- Disable browser extensions temporarily to test
- Check if your internet connection is stable
- Try accessing from a different device to isolate the issue
Enrolment Document Questions
The documentation requirements for enrolment can feel overwhelming. Most confusion comes from not knowing which documents are actually mandatory versus optional.
Required vs Optional Documents:
- Mandatory: Valid ID and proof of address (utility bill works)
- Mandatory: Completed application form with signatures
- Optional but helpful: Portfolio of previous work
- Optional: Academic transcripts or certificates
Typography Software Recommendations
Students ask which tools they need before starting. The market's flooded with options, making it hard to know what's essential versus nice-to-have.
Software Priority List:
- Essential: Any modern code editor (VS Code is free and excellent)
- Essential: Chrome or Firefox with developer tools
- Recommended: Figma for design mockups (free tier available)
- Optional: Adobe Creative Suite if you already have access
- Optional: Font management tools come later in the programme